1. Acceptance of Terms
By accessing and using the LuminaFire website, you agree to comply with and be bound by the following Terms of Use. If you do not agree with any of these terms, please do not use our site.
2. Use of the Site
You agree to use our site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. You must not engage in any activity that could harm or interfere with the operation of the site.
3. Products and Orders
All orders are subject to product availability and order acceptance. We reserve the right to refuse any order for any reason. If a product you ordered is not available, we will contact you to offer an alternative or a refund.
4. Prices and Payments
Product prices are indicated on our site and are subject to change without notice. Payments must be made at the time of order through the accepted payment methods on the site.
5. Shipping and Delivery
5.1 Order Processing: Orders are processed within 1-3 business days after payment confirmation.
5.2 Delivery Times: Delivery times may vary depending on the customer’s location. Standard delivery typically takes between 7 to 21 business days. Please note these are estimated times and may vary due to factors beyond our control.
5.3 Shipping Fees: Shipping fees are calculated at checkout and vary based on the destination and weight of the order.
5.4 Order Tracking: After your order is shipped, you will receive a tracking number via email to track your order’s delivery.
5.5 Delivery Issues: If there is any issue with the delivery of your order, please contact us as soon as possible so we can assist in resolving the issue.
6. Returns and Refunds
Our returns and refunds policy is detailed in a separate section of the website. Please refer to that section for information on how to return products and request refunds.
7. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is our property or licensed to us and is protected by intellectual property laws.
8. Limitation of Liability
We will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our site or our products.
9. Changes to the Terms of Use
We reserve the right to modify these Terms of Use at any time. Any changes will be posted on this page and will take effect immediately. Your continued use of the site after the posting of changes constitutes your acceptance of the new terms.
10. Contact
If you have any questions about these Terms of Use, please contact us at support@luminafire.shop